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Operations

Poochie the Cat's Cafe

Portland, OR · Cat cafe · Full coffee bar · Brunch & lunch service

Built from 91 pre-shift briefings and manager notes. This is the accumulated operational record — every issue, pattern, and task across all shifts.

Today

Wednesday, May 20, 2026

AM / Opening · MOD: Mara

Shifts Logged

since onboarding

93%

Issues Resolved

244 of 263 total

Open Right Now

6 chronic / escalated

Patterns Detected

recurring failure loops

Today's Pre-Shift Briefing

Staffing

Call-out

PriyaCat Room / Floor

Tyler covering cat room 10am–1pm

Specials

beverageHoney Matcha Latte$7.50

Ceremonial grade matcha, local honey, oat milk. Hot or iced. Push this — we have 3 weeks of honey to move.

foodLavender Ricotta Toast$14

House-made lavender ricotta, seasonal berries, microgreens. Pairs with the matcha special.

Focus Areas

Cat room turnover is the chokepoint today — Priya out. Tyler needs to stay on rotation.

↻

Ticket times slowed last Saturday after noon rush. Kitchen and expo — communicate proactively.

Push the Honey Matcha to every table. Goal: 20 today.

Assigned Tasks

Full espresso machine backflush before 9:30am

Diego

9:30am

Stock pastry display (croissants, scones, muffins)

Diego

9:45am

Deep clean Cat Room A — incomplete from last night

Tyler

10:45am

Manual feeding — Cat Room B feeder still down

Mara

10:00am

Brief Tyler on cat room rotation before open

Mara

9:50am

Check oat milk stock — order if under 4 cartons

Diego

Before 11am

Call maintenance re: Cat Room B feeder (9 days open)

Mara

Before noon

Open & Escalated Issues (6)

criticalEquipment↻ 6x occurrence9d open

Cat Room B — Automated Feeder Malfunction

Pattern: 5 of last 6 Wednesday opens

Last: Maintenance call placed 9 days ago — no response logged

ActionEscalate maintenance call. Manual feeding protocol until resolved.

OwnerMara (MOD)

criticalPrep↻ 15x occurrence3d open

Pastry Display Not Stocked Before Open

Pattern: Tues / Wed / Sat opens — unassigned task

Last: Assigned to "kitchen team" last 8 shifts — 38% completion on team assignments

ActionAssign to Diego by name. Due 9:45am daily.

OwnerDiego

highEquipment↻ 4x occurrence3d open

Espresso Machine — Low Extraction Pressure

Pattern: 3 consecutive shifts this week

Last: Flushed groupheads Tue PM — issue returned Wed AM

ActionFull backflush before service. If pressure drops again, call service.

OwnerDiego

highStaffing

Cat Room Coverage Gap — Priya Called Out

ActionPull Tyler from floor for cat room assist 10am–1pm. Brief him before doors.

OwnerMara (MOD)

mediumCleanliness↻ 3x occurrence

Cat Room A — Deep Clean Not Completed Tuesday

Pattern: Tues / Wed closes — last task of night, often skipped

Last: Logged by closing manager Tue 10:47pm as incomplete

ActionComplete full deep clean before 11am open today.

OwnerTyler

mediumInventory

Oat Milk — Low Stock

ActionCheck backup stock. Add to Wednesday order if under 4 cartons.

OwnerDiego

Recurring Patterns

critical15x

Pastry display — chronic open task

15 occurrences across 91 shifts. Assigned to "kitchen team" 8 times — completed 3. Assigned to Diego by name — completed 6 of 6.

Finding: Unassigned tasks complete at 38%. Named tasks complete at 91%. Fix: assign by name, always.

high4x

Espresso machine pressure drops

4 occurrences. 3 consecutive shifts this week. Grouphead flush resolves it temporarily. Issue returns within 24 hours.

Finding: Temporary fixes masking a hardware issue. Needs professional service call before weekend rush.

high3x

Cat room deep clean — last task of night, first to get skipped

3 occurrences. All on Tuesday or Wednesday closes. Pattern: close manager logs it incomplete after 10:30pm.

Finding: Move cat room clean to 9pm hard stop, not end-of-night. Make it non-optional.

medium6x

Ticket time slowdowns — weekend noon rush

6 occurrences. Saturdays and Sundays, 12pm–1:30pm. Kitchen tickets consistently >18 min. Expo flagged as bottleneck 4 of 6 times.

Finding: Add a dedicated expo person on weekend opens. This is structural, not a behavior issue.

Task Accountability

Mara93%

Shift Lead · 26/28 tasks

Diego86%

Barista / Bar · 19/22 tasks

Tyler63%

Floor / Cat Room · 5/8 tasks

4th shift — still ramping

Priya74%

Cat Room / Floor · 14/19 tasks

3 missed tasks in last 5 shifts

"Kitchen Team" (unassigned)38%

— · 9/24 tasks

No individual owner — fix assignment

Key finding: Tasks assigned to a named person complete at 91%. Tasks assigned to a team or role complete at 38%. Fix: always assign to an individual.

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